General terms of sale

 

General terms and conditions:

Prices are shown in euros, inclusive of VAT. These prices do not take into account shipping and handling fees, which will be indicated in addition to the VAT-inclusive price. Prices include VAT applicable on the day of the order. The price shown in the order confirmation is the final price. Vouchers, discounts, rebates and loyalty offers are not cumulative, nor refundable. All orders, regardless of origin, are payable in euros. Gaspard reserves the right to change its prices at any time. Products will be invoiced on the basis of the rates in force at the time the orders are recorded. In the event of an order to a country other than mainland France or the European Union, you are the importer of the product or products concerned. For certain products shipped outside the European Union and the overseas departments and territories, customs duties or other local taxes or import duties or state taxes may be payable. These duties and sums do not fall within the remit of Gaspard. They will be borne by the customer and are entirely the customer's responsibility, both in terms of declarations and payments to the competent authorities and/or bodies in their country. It is the customer's responsibility to obtain this information without being able to require Gaspard to communicate the amount of the taxes and customs duties in their department, territory or country.

Cancellation, returns, refusal, damage and reshipment:

In accordance with article L. 121-20 of the Consumer Code, the private customer has a period of 14 working days from the day of receipt of their parcel to exercise their legal right of withdrawal. Return and shipping costs are borne by the customer. The product must be returned to Gaspard in its original packaging together with the original invoice by post only. Physical stores do not take back items purchased online, without any exception. Returned products must not have been unsealed or opened, so that the customer can benefit from the right of withdrawal; in the case of a return of a non-new product, a depreciation charge applies. Before making a return, the customer must contact Gaspard using the contact area made available on the site so that GASPARD can specify the return conditions and give prior approval for the return of the items. In the event of exercising the right of withdrawal, the customer may request a credit note or a refund of the sums paid, at the customer's choice; by default, a credit note in the form of a gift card will be sent. Professional customers will receive a credit to be used for a future order. This refund or credit note will be issued as soon as possible and no later than 14 days after Gaspard receives the returned parcel. The amount of compensation may be reduced by preparation and shipping costs in the event that the value of the products relating to the cancellation and return of your order deducted from the original order amount made the order ineligible for the "free preparation and shipping costs" promotion. Discounts, vouchers and loyalty points are definitively lost. It is, however, specified that, in accordance with article L.121-20-2 of the Consumer Code, cut-to-size products, digital products and downloadable items are excluded from this right of withdrawal; they are neither taken back nor exchanged. Excluded products and products for which prior approval has not been obtained will be returned to the customer at their expense. In the event of damage during delivery of items in stock, Gaspard undertakes to deliver the order within 30 days, in accordance with the regulations; if the parcel shows visible external damage, you must refuse the parcel after having first checked its contents. In the event of proven loss acknowledged by the carrier, Gaspard will send a new order free of charge and under the same conditions as the initial order (within the limit of available stock and will refund sold-out items where applicable). In the event of a delay of more than 30 days, a refund or a reshipment with the customer's agreement will be considered. Gaspard does not offer exchanges. The return must be sent to the address communicated by customer service. If the parcel is returned to the sender with the reason "refused", the order will be refunded, on request, in the form of a credit note after deduction of the shipping costs incurred for its delivery; if the initial payment included free delivery, the delivery flat rate applied will be equivalent to the amount billed for an order of €1 on the pricing grid corresponding to the shipping method and delivery address.If the parcel is returned to the sender for a reason attributable to the customer, not collected or incorrect address, the return costs charged by the carrier will be borne by the customer; the order cannot be cancelled but can be reshipped on request and at the customer's expense مهما the amount and especially if the initial payment included free delivery. The amount of the delivery flat rate charged corresponds to the first bracket of the price list for the destination and the chosen delivery method and can be consulted on the page, our delivery costs.

Courses and workshops

In accordance with the provisions of article 121-21-8 of the Consumer Code, the customer cannot exercise their right of withdrawal insofar as, by confirming their registration when validating their order on the site or in store, they subscribe to a "service provision of leisure activities that must be provided on a specific date or over a specific period". Courses and workshops are neither taken back nor exchanged.

Exclusions

Items made to the customer's request, such as wholesale or semi-wholesale orders, customisation, production of a sold out item or a specific plating, are excluded from the withdrawal period. Items sold to professionals do not benefit from the right ofwithdrawal; however, if customer service gives its approval for a return, these will be refunded in the form of a credit note. Items sold in physical stores are neither taken back nor exchanged.

Claims

The customer has a period of 14 working days from the day of receipt or collection in store of their parcel to submit their claim to customer service by email (service.client@perlescorner.com). For the claim to be valid, the customer must imperatively attach the preparation slip (copy by post, photo of less than 1 megabyte by email). Beyond a period of 14 working days from the day of receipt of the parcel or its collection in store, the sale will be considered compliant (excluding legal warranties)

Shipping and payment terms:

After confirmation of full payment of the order, Gaspard undertakes to ship all products ordered by the buyer within 30 working days. For items made to the customer's request, such as wholesale or semi-wholesale orders, customisation, production of a sold out item or a specific plating, Gaspard undertakes to ship all products ordered by the buyer within 8 weeks (except for specific conditions as stated on the invoice or order form). This shipping time does not take into account anti-fraud checks and/or requests for supporting documents that may sometimes be required. Items are shipped with the proof invoice, to the delivery address indicated by the customer when ordering. The delivery address is the one indicated by the customer, who declares that they have provided an exact and complete address. Gaspard cannot be held responsible for an incorrect address. Gaspard cannot be held responsible for possible data entry errors and the consequences in terms of delay or delivery error. In the event of an address error or an unsuitable choice of delivery method, handling fees of €5 may apply. In this context, all costs incurred by the reshipment of the order will be entirely borne by the customer. Gaspard reserves the right to charge a contribution to shipping costs. The requested contribution is detailed and indicated before order validation. When the order is eligible for free shipping, only one free shipment is offered per order. When the customer orders several products at the same time, Gaspard reserves the right to combine several orders from the same customer with the same delivery address or, conversely, to split shipments. The customer then pays delivery costs only once. Gaspard does everything possible to meet delivery deadlines. Nevertheless, the company cannot be held responsible for the consequences of a delivery delay or parcel loss caused by a third party or due to an unforeseeable and insurmountable cause linked to a force majeure event. In the context of delivery to a pickup point, Gaspard cannot be held responsible if the parcel is delivered to a different pickup point from the one initially chosen by the customer when validating the order. The carrier reserves the right to change the pickup point according to its own general terms and conditions. The customer is required to check the condition of the packaging and the delivered products and report any issues to the carrier and to Gaspard via the contact method within 48 hours.

By validating the order form, you guarantee that you have the necessary authorisations to use the payment method you have chosen. The price charged to the customer is the price shown on the order confirmation sent by Gaspard. The full amount is payable in cash on the day of the order. Payment is made online by bank card. An order will be considered settled when all products have been shipped and you have paid in full for the products and your contribution to shipping costs. We will have the right to refuse to make the delivery or to fulfil an order if you have not paid it in full. The bank transaction carried out between the customer and the secure system is fully encrypted and protected. The information relating to your order and your bank card number do not circulate in plain text on the internet. The customer's bank details are not stored by Gaspard.

Legal warranties: In accordance with articles L.211-4 to L.211-11 of the Consumer Code, you benefit from a warranty against defects of conformity in the products purchased on our site. This warranty against lack of conformity applies to the cost of parts and labour necessary to bring your item into conformity. To be compliant with your order, the item must correspond to the description given on our site and possess the qualities presented or possess the qualities that a buyer may legitimately expect in view of the public statements made by the seller, the producer or their representative, in particular in advertising or labelling. In this case, you must inform us in writing of the defects noted and return the product or products to us. If the lack of conformity is confirmed by after-sales service tests, we will proceed with the exchange or repair of the item depending on the cost this represents, in accordance with article L.211-9 of the Consumer Code. In accordance with article L.211-11 of the Consumer Code, return costs will be reimbursed to you, upon presentation of supporting documents, after the return of your product if the lack of conformity is confirmed. You are therefore invited to keep proof of your returns. Failing this, if you do not attach your supporting documents, you will be reimbursed at the basic postal rate for sending a parcel. The consumer wishing to rely on the legal warranty of conformity for an item purchased on our site must prove two things: - the item sold does not conform to the contract - the lack of conformity appeared, that is to say materially revealed itself, within 6 months or 24 months for contracts concluded from March 2016 and this from the delivery of the item The legal warranty of conformity applies independently of any commercial warranty that may have been granted. In accordance with article 1641 of the Civil Code, the seller is bound by the warranty on account of hidden defects in the thing sold that render it unfit for the use for which it is intended, or that reduce such use so much that the buyer would not have acquired it, or would have given only a lower price for it, if they had known of them. The consumer must provide proof of a hidden defect, existing before the sale and preventing the use of the product. Legal action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.

Retention of title clause

The products sold become the full and complete property of the customer only upon full payment of the price indicated on the order form.

By full payment of the price, the parties mean the collection by Gaspard of the customer's payment, including fees and taxes.

Dispute

This contract is governed by French law. Gaspard cannot be held responsible for damages of any kind, whether material, immaterial or bodily, which may result from faulty operation or improper use of the products sold. The same applies to any modifications to the products resulting from the manufacturers.

In the event of difficulties in applying this contract, the customer has the option, before any legal action, of seeking an amicable solution, in particular with the help of: a professional association in the sector, a consumer association or any other adviser of their choice. The search for an amicable solution does not suspend the short period of the legal warranty, nor the duration of the contractual warranty. It is recalled that, as a general rule and subject to the assessment of the courts, compliance with the provisions of this contract relating to the contractual warranty presupposes that the customer honours their financial commitments to the seller.

Complaints or disputes will always be received with goodwill, good faith always being presumed in the person who takes the trouble to explain their situation. In the event of a dispute, the customer will first contact Gaspard to obtain an amicable solution.

Failing that, the Paris Commercial Court alone shall have jurisdiction, regardless of the place of delivery and the accepted method of payment.

Warranty

The products offered by Gaspard comply with French legislation.
Gaspard cannot be held responsible for non-compliance with the regulatory and legislative provisions in force in the country of receipt; Gaspard's liability is systematically limited to the value of the product in question, as at the date of sale, and without any possibility of recourse against the brand.

The items offered by Gaspard are subject to the legal warranty provided for by the Civil Code.

Provided that the buyer proves it, the customer benefits from the legal warranty against eviction and hidden defects. In the event that the buyer refers the matter to the courts, they must do so within the period provided for in article 1648 of the Civil Code, from the discovery of the hidden defect.

In the event that the items delivered to the customer do not conform to the order, the customer must inform Gaspard customer service by e-mail (infos@perlescorner.com) within 48 hours at the latest following receipt of the item or items, providing evidence establishing this non-conformity. After this period, the items will be deemed compliant.

After Gaspard's approval, the customer must return the items in question, unworn, in their original packaging, in perfect condition, under the same transport conditions, with the corresponding invoice to the address that will be indicated to them by e-mail.

If the above conditions are met, Gaspard will refund the customer as soon as possible, within a maximum of thirty days from the date of receipt by the customer.

Any warranty is excluded in the event of misuse, negligence or lack of maintenance on the part of the customer, as well as in the event of normal wear and tear or force majeure.

Intellectual property:

The elements belonging to Gaspard, such as the website, trademarks, designs and models, images, texts as well as the product design are the exclusive property of Gaspard, or have been assigned to it. These general terms and conditions of sale do not entail any transfer of any kind of intellectual property rights over the elements belonging to Gaspard (sounds, photographs, images, literary texts, artistic works, software, trademarks, graphic charters, logos...) for the benefit of the customer. The customer is prohibited from directly or indirectly infringing Gaspard's property rights. The customer and, in general, any visitor is prohibited from reproducing and distributing all or part of the site (logos, trademarks, images, photos, texts, etc.) in any form whatsoever.

Extended Producer Responsibility

In accordance with article L.541-10-13 of the Environmental Code, the company GASPARD, operating Perles Corner, declares that it complies with its obligations under Extended Producer Responsibility (EPR) for the household packaging and graphic papers sector.

To this end, it has joined the approved eco-organization CITEO, which is responsible for the prevention and management of waste from the packaging and paper it places on the French market.

Unique Identifier (IDU) issued by ADEME: FR531900_01KAOO