General terms and conditions:

Prices are displayed in euros, inclusive of VAT. These prices do not include delivery and preparation fees, which will be shown in addition to the price including VAT. Prices take into account the VAT applicable on the day of the order. The price indicated in the order confirmation is the final price. Vouchers, discounts, rebates and loyalty offers are not cumulative, nor refundable.All orders, whatever their origin, are payable in euros. Gaspard reserves the right to modify its prices at any time. Products will be invoiced on the basis of the rates in force at the time the orders are registered.  In the event of an order to a country other than mainland France or the European Union, you are the importer of the product or products concerned. For certain products shipped outside the European Union and the French overseas departments and territories, customs duties or other local taxes or import duties or state taxes may be due. These duties and amounts are not the responsibility of Gaspard. They will be borne by the customer and are entirely their responsibility, both in terms of declarations and payments to the competent authorities and/or organizations in their country. It is the customer's responsibility to find out about this without being able to require Gaspard to communicate the amount of taxes and customs duties for their department, territory or country.

Cancellation, return, refusal, damage and reshipment:

In accordance with Article L. 121-20 of the Consumer Code, private customers have a period of 14 working days from the day of receipt of their parcel to exercise their legal right of withdrawal. Return and shipping costs are borne by the customer. The product must be returned to Gaspard in its original packaging, accompanied by the original invoice, by post only. Physical stores do not take back items purchased online under any circumstances. The returned product must not have been unsealed or started, so that the customer can benefit from the right of withdrawal; in the case of a return of a non-new product, a depreciation will apply. Before making the return, the customer must contact Gaspard using the contact area provided on the site so that GASPARD can specify the return conditions and give prior approval for the return of the items. In the event of exercising the right of withdrawal, the customer may request a credit note or reimbursement of the sums paid; at the customer's choice, by default, a credit note in the form of a gift card will be sent. This reimbursement or credit note will be issued as soon as possible and no later than 14 days after Gaspard receives the returned parcel. The amount of the compensation may be reduced by the preparation and shipping costs in the event that the value of the products relating to the cancellation and return of your order deducted from the initial order amount made the order ineligible for the "free preparation and shipping fees" promotion. Discounts, vouchers and loyalty points are permanently lost. It is nevertheless specified that, in accordance with Article L.121-20-2 of the Consumer Code, cut-to-size products, digital products and downloadable items are excluded from this right of withdrawal; they are neither taken back nor exchanged. Excluded products and products for which prior approval has not been obtained will be returned to the customer at their expense. In the event of delivery damage to items in stock, Gaspard undertakes to deliver the order within 30 days, in accordance with the regulations; if the parcel shows visible external damage, you must refuse the parcel after first checking its contents. In the event of proven loss acknowledged by the carrier, Gaspard will send a new order free of charge and under the same conditions as the initial order (within the limit of available stock and will refund sold-out items where applicable). In the event of a delay of more than 30 days, a refund or reshipment with the customer's agreement will be considered. Gaspard does not offer exchanges. The return must be sent to the address provided by customer service. In the event of the parcel being returned to sender with the reason "refused", the order will be refunded, on request, in the form of a credit note less the shipping costs incurred for its delivery; if the initial payment included free delivery, the delivery flat rate applied will be equivalent to the amount invoiced for an order of €1 on the price grid corresponding to the delivery method and address. In the event of the parcel being returned to sender for a reason attributable to the customer, not collected or incorrect address, the return costs charged by the carrier will be borne by the customer; the order cannot be cancelled but can be reshipped on request and at the customer's expense مهما its amount and in particular if the initial payment included free delivery. The amount of the delivery flat rate charged corresponds to the first bracket of the price scale for the destination and the chosen delivery method and can be consulted on the page, our delivery charges.

Courses and workshops

In accordance with the provisions of Article 121-21-8 of the Consumer Code, the customer may not exercise their right of withdrawal insofar as, by confirming their registration by validating their order on the site or in the store, they subscribe to a "service provision for leisure activities that must be supplied on a specific date or period". Courses and workshops are neither taken back nor exchanged.

Exclusions

Items made to the customer's request, such as wholesale or half-wholesale orders, personalization, production of a sold-out item or specific plating, are excluded from the withdrawal period. Items sold to professionals do not benefit from the right to withdrawal; however, if customer service gives its agreement for a return, these will be refunded in the form of a credit note. Items sold in physical stores are neither taken back nor exchanged.

Complaints

The customer has a period of 14 working days from the day of receipt or collection in store of their parcel to submit their complaint to customer service by email (service.client@perlescorner.com). For the complaint to be valid, the customer must imperatively attach the preparation note (copy by post, photo under 1 megabyte by email). Beyond a period of 14 working days from the day of receipt of the parcel or its collection in store, the sale will be considered compliant (excluding legal warranties)

Shipping and payment terms:

After confirmation of full payment of the order, Gaspard undertakes to ship all products ordered by the buyer within 30 working days. For items made to the customer's request, such as wholesale or half-wholesale orders, personalization, production of a sold-out item or specific plating, Gaspard undertakes to ship all products ordered by the buyer within 8 weeks (except for specific conditions as stated on the invoice or purchase order).  This shipping time does not take into account anti-fraud checks and/or requests for supporting documents that may sometimes be asked of you. Items are shipped with the supporting invoice to the delivery address indicated by the customer when ordering. The delivery address is the one indicated by the customer, who declares that they have provided an exact and complete address. Gaspard cannot be held responsible for an incorrect address. Gaspard cannot be held responsible for any data entry errors and the consequences in terms of delay or delivery error. In the event of an address error or an unsuitable choice of delivery method, management fees of €5 may apply. In this context, all costs incurred by reshipping the order will be entirely borne by the customer. Gaspard reserves the right to charge a contribution to shipping costs. The requested contribution is detailed and indicated before the order is validated. When the order is eligible for free shipping, only one free shipment is offered per order. When the customer orders several products at the same time, Gaspard reserves the right to combine several orders from the same customer having the same delivery address or, conversely, to split shipments. The customer then pays delivery charges only once. Gaspard does everything possible to meet delivery deadlines. Nevertheless, the company cannot be held responsible for the consequences of a delivery delay or a parcel loss caused by a third party or due to an unforeseeable and insurmountable cause related to force majeure. In the case of delivery to a relay point, Gaspard cannot be held responsible in the event of the parcel being delivered to a relay point different from the one initially chosen by the customer when validating the order. The carrier reserves the right to change the relay point according to its own general terms and conditions. The customer is required to check the condition of the packaging and delivered products and report any issues to the carrier and to Gaspard via the contact method within 48 hours.

By validating the order form, you guarantee that you have the necessary authorizations to use the payment method you have chosen. The price charged to the customer is the price indicated on the order confirmation sent by Gaspard.  The full amount is payable in cash on the day of the order. Payment is made online by bank card. An order will be considered settled when all products have been shipped and you have paid in full for the products and your contribution to shipping costs. We shall have the right to refuse to make delivery or to honor an order if you have not paid it in full. The banking transaction carried out between the customer and the secure system is fully encrypted and protected. Information relating to your order and your bank card number do not circulate in plain text on the internet. The customer's bank details are not stored by Gaspard.

Legal warranties: In accordance with Articles L.211-4 to L.211-11 of the Consumer Code, you benefit from a warranty against defects of conformity in the products purchased on our site. This warranty against defects of conformity applies to the cost of parts and labor necessary to bring your item into conformity. To be in conformity with your order, the item must correspond to the description given on our site and possess the qualities presented or have the qualities that a buyer may legitimately expect in view of the public statements made by the seller, the producer or their representative, in particular in advertising or labelling. In this case, you should notify us in writing of the defects observed and return the product or products to us. If the lack of conformity is confirmed by after-sales service tests, we will proceed with the exchange or repair of the item depending on the cost involved, in accordance with Article L.211-9 of the Consumer Code. In accordance with Article L.211-11 of the Consumer Code, return shipping costs will be reimbursed to you, upon supporting documents, after return of your product if the lack of conformity is confirmed. You are therefore invited to keep the supporting documents for your returns. Failing that, if you do not attach your supporting documents, you will be refunded at the basic postal rate for the shipment of a parcel. The consumer wishing to invoke the legal warranty of conformity for an item purchased on our site must prove two things: - the item sold is not in conformity with the contract - the lack of conformity appeared, that is to say, was materially revealed, within a period of 6 months or 24 months for contracts concluded from March 2016 and from the delivery of the item The legal warranty of conformity applies independently of any commercial warranty that may have been granted. In accordance with Article 1641 of the Civil Code, the seller is bound by the warranty for hidden defects of the thing sold that render it unfit for the use for which it is intended, or that so diminish that use that the buyer would not have acquired it, or would have given only a lesser price for it, if they had known of them. The consumer must provide proof of a hidden defect, existing before the sale and preventing the use of the product. The action arising from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect.

Retention of title clause

The products sold only become the full and complete property of the customer upon full payment of the price indicated on the order form.

By full payment of the price, the parties mean receipt by Gaspard of the customer's payment, including fees and taxes.

Dispute

This contract is governed by French law. Gaspard cannot be held responsible for damages of any kind, whether material, immaterial or bodily, that may result from malfunction or improper use of the products marketed. The same applies to any modifications to the products resulting from manufacturers.

In the event of difficulties in the application of this contract, the customer has the possibility, before any legal action, of seeking an amicable solution, in particular with the help of: a professional association in the sector, a consumer association or any other advisor of their choice. The search for an amicable solution does not interrupt the short period of the legal warranty, nor the duration of the contractual warranty. It is recalled that, as a general rule and subject to the assessment of the courts, compliance with the provisions of this contract relating to the contractual warranty assumes that the customer meets their financial obligations to the seller.

Complaints or disputes will always be received with goodwill, good faith always being presumed in the person who takes the trouble to explain their situation. In the event of a dispute, the customer will first contact Gaspard to obtain an amicable solution. 

Failing that, the Paris Commercial Court shall have sole jurisdiction, regardless of the place of delivery and the accepted method of payment.

Warranty

The products offered by Gaspard comply with French legislation.
Gaspard cannot be held responsible for failure to comply with the regulatory and legislative provisions in force in the country of receipt; Gaspard's liability is systematically limited to the value of the product in question, as of its date of sale, and without any possibility of recourse against the brand.

The items offered by Gaspard are subject to the legal warranty provided for by the Civil Code.

Provided that the buyer proves it, the customer benefits from the legal warranty against eviction and hidden defects. In the event that the buyer takes the matter to the courts, they must do so within the period provided for in Article 1648 of the Civil Code, from the discovery of the hidden defect.

In the event that the items delivered to the customer do not conform to the order, the customer must inform Gaspard customer service by e-mail (infos@perlescorner.com) no later than 48 hours after receipt of the item(s), providing evidence establishing this non-conformity. After this period, the items will be deemed compliant.

After Gaspard's agreement, the customer must return the items in question, unworn, in their original packaging, in perfect condition, in the same transport conditions, with the corresponding invoice to the address that will be communicated to them by e-mail.

If the above conditions are met, Gaspard will reimburse the customer as soon as possible, within a maximum of thirty days from the date of receipt by the customer.

Any warranty is excluded in the event of misuse, negligence or lack of maintenance on the part of the customer, as well as in the event of normal wear and tear or force majeure.

Intellectual property:

Elements belonging to Gaspard, such as the website, trademarks, designs and models, images, texts as well as the product design are the exclusive property of Gaspard, or have been assigned to it. These general terms and conditions of sale do not entail any transfer of any kind of intellectual property right over elements belonging to Gaspard (sounds, photographs, images, literary texts, artistic works, software, trademarks, graphic charters, logos...) for the benefit of the customer. The customer undertakes not to infringe directly or indirectly the property rights of Gaspard. The customer and, more generally, any visitor is prohibited from reproducing or distributing all or part of the site (logos, trademarks, images, photos, texts, etc.) in any form whatsoever.

Extended Producer Responsibility

In accordance with Article L.541-10-13 of the Environment Code, GASPARD, operating Perles Corner, declares that it complies with its obligations under Extended Producer Responsibility (EPR) for the household packaging and graphic paper sector.

As such, it has joined the approved eco-organization CITEO, which is responsible for the prevention and management of waste from the packaging and paper it places on the French market.

Unique Identifier (IDU) issued by ADEME : FR531900_01KAOO