General Terms and Conditions:

Prices are displayed in euros, including all taxes. These prices do not include delivery and handling fees, which will be added to the total price. Prices include the VAT applicable on the day of the order. The price shown in the order confirmation is final. Vouchers, discounts, rebates, and loyalty offers cannot be combined or refunded. All orders, regardless of origin, must be paid in euros. Gaspard reserves the right to change its prices at any time. Products will be invoiced based on the rates in effect at the time the order is recorded. For orders shipped to countries other than mainland France or the European Union, you are the importer of the product(s) concerned. For certain products shipped outside the European Union and overseas territories, customs duties or other local taxes, import duties, or state taxes may apply. These duties and fees are not the responsibility of Gaspard. They will be borne by the customer and are entirely their responsibility, both in terms of declarations and payments to the authorities and/or competent organizations in their country. It is the customer's responsibility to inquire about these without expecting Gaspard to provide the amount of taxes and customs duties for their department, territory, or country.

Cancellation, returns, refusals, damage, and reshipment:

In accordance with Article L. 121-20 of the Consumer Code, the customer has a period of 14 working days from the day of receipt of their package to exercise their legal right of withdrawal. Return and shipping costs are the responsibility of the customer. The product must be returned to Gaspard in its original packaging accompanied by the original invoice by postal mail only. Physical stores do not accept returns of items purchased online under any circumstances. The product must not have been unsealed or used to allow the customer to benefit from the right of withdrawal. Before returning, the customer must contact Gaspard using the contact area provided on the website so that Gaspard can specify the return conditions and give prior approval for the return of items. In the case of exercising the right of withdrawal, the customer may request a credit note or a refund of the amounts paid; by default, a credit note in the form of a gift card will be sent. This refund or credit will be processed as soon as possible and no later than 30 days after Gaspard receives the returned package. The compensation amount may be reduced by preparation and shipping fees if the value of the products related to the cancellation and return of your order, deducted from the initial order amount, makes the order ineligible for the "free preparation and shipping" promotion. Discounts, vouchers, and loyalty points are definitively lost. It is specified that, according to Article L.121-20-2 of the Consumer Code, cut-to-size products, virtual products, and downloadable items are excluded from this right of withdrawal; they are neither returned nor exchanged. Excluded products and products returned without prior approval will be sent back to the customer at their expense. In the event of delivery damage to items in stock, Gaspard commits to delivering the order within 30 days, in accordance with regulations. If the package shows visible external damage, you must refuse the package after checking its contents. In case of confirmed loss recognized by the carrier, Gaspard will resend a new order free of charge and under the same conditions as the initial order (subject to stock availability) and will refund any out-of-stock items if applicable. In case of a delay exceeding 30 days, a refund or reshipment with the customer's agreement will be considered. Gaspard does not offer exchanges. Returns must be sent to the address provided by customer service. If the package is returned to the sender marked "refused," the order will be refunded, upon request, as a credit note minus the shipping costs incurred for delivery. If the initial payment included free shipping, the applied shipping fee will be equivalent to the amount charged for a €1 order according to the pricing grid corresponding to the delivery method and address. If the package is returned to the sender for a reason attributable to the customer, such as non-collection or incorrect address, the order cannot be canceled but can be reshipped upon request and at the customer's expense regardless of the amount, even if the initial payment included free shipping. The shipping fee charged corresponds to the first tier of the pricing scale for the chosen destination and delivery method, which can be viewed on the page, our delivery fees.

Courses and workshops

In accordance with Article 121-21-8 of the Consumer Code, the customer cannot exercise their right of withdrawal when, by confirming their registration by validating their order on the website or in-store, they subscribe to a "leisure activity service to be provided on a specific date or during a specific period." Courses and workshops are neither returned nor exchanged.

Exclusions

Items produced on customer request, such as bulk or semi-bulk orders, personalized items, production of out-of-stock items, or specific plating are excluded from the withdrawal period. Items sold to professionals do not benefit from the right of withdrawal; however, if customer service agrees to a return, these will be refunded as a credit note. Items sold in physical stores are neither returned nor exchanged.

Claims

The customer has 14 working days from the day of receipt or in-store pickup of their package to submit a claim to customer service by email (service.client@perlescorner.com). For the claim to be valid, the customer must attach the packing slip (copy by mail, photo under 1 megabyte by email). Beyond 14 working days from receipt or in-store pickup, the sale will be considered compliant (excluding legal warranties).

Shipping and payment terms:

After full payment confirmation of the order, Gaspard commits to shipping all products ordered by the buyer within 30 working days. For items produced on customer request, such as bulk or semi-bulk orders, personalized items, production of out-of-stock items, or specific plating, Gaspard commits to shipping all products ordered by the buyer within 8 weeks (except for specific conditions announced on the invoice or order form). This shipping time does not include anti-fraud checks and/or requests for supporting documents that may sometimes be required. Items are shipped with the invoice to the delivery address provided by the customer at the time of order. The delivery address is the one provided by the customer, who declares it to be accurate and complete. Gaspard cannot be held responsible for incorrect addresses. Gaspard is not liable for any input errors and the resulting delays or delivery errors. In case of addressing errors or unsuitable delivery method choice, a handling fee of €5 may apply. In this context, all costs incurred for reshipping the order will be entirely borne by the customer. Gaspard reserves the right to charge a contribution to shipping costs. The requested contribution is detailed and indicated before order validation. When the order qualifies for free shipping, only one free shipment is offered per order. When the customer orders multiple products at the same time, Gaspard reserves the right to group several orders from the same customer with the same delivery address or, conversely, to split shipments. The customer then pays shipping fees only once. Gaspard makes every effort to meet delivery deadlines. However, the company cannot be held responsible for consequences due to delivery delays or package loss caused by a third party or due to an unforeseeable and insurmountable event of force majeure. For delivery to a pickup point, Gaspard cannot be held responsible if the package is delivered to a different pickup point than the one initially chosen by the customer during order validation. The carrier reserves the right to change the pickup point according to its own general conditions. The customer must check the condition of the packaging and delivered products and report any issues to the carrier and Gaspard via the contact method within 48 hours.

By validating the order form, you guarantee that you have the necessary authorizations to use the payment method you have chosen. The price charged to the customer is the price indicated on the order confirmation sent by Gaspard. The full amount is payable on the day of the order. Payment is made online by credit card. An order will be considered settled when all products have been shipped and you have fully paid for the products and your contribution to shipping costs. We reserve the right to refuse delivery or to fulfill an order if it has not been fully paid. The banking transaction between the customer and the secure system is fully encrypted and protected. Information related to your order and your credit card number do not circulate in clear text on the internet. The customer's banking details are not stored by Gaspard.

Legal warranties: In accordance with Articles L.211-4 to L.211-11 of the Consumer Code, you benefit from a warranty against non-conformity defects of products purchased on our site. This warranty covers the cost of parts and labor necessary to bring your item into conformity. To be compliant with your order, the item must match the description given on our site and possess the qualities presented or have the qualities a buyer can legitimately expect based on public statements made by the seller, producer, or their representative, notably in advertising or labeling. In this case, you must notify us in writing of the defects found and return the product(s). If the non-conformity defect is confirmed by after-sales service tests, we will proceed with the exchange or repair of the item depending on the cost involved, in accordance with Article L.211-9 of the Consumer Code. In accordance with Article L.211-11 of the Consumer Code, return shipping costs will be reimbursed upon presentation of proof after the return of your product if the non-conformity defect is confirmed. You are therefore advised to keep proof of your returns. Otherwise, if you do not provide proof, you will be reimbursed at the basic postal rate for parcel delivery. Consumers wishing to invoke the legal warranty of conformity for a product purchased on our site must prove two things: - the sold product is not compliant with the contract - the non-conformity defect appeared, i.e., was materially revealed, within 6 months or 24 months for contracts concluded from March 2016, starting from the delivery of the product The legal warranty of conformity applies independently of any commercial warranty granted. In accordance with Article 1641 of the Civil Code, the seller is liable for hidden defects of the sold item that make it unfit for its intended use or that so diminish its use that the buyer would not have acquired it or would have paid a lower price if they had known. The consumer must prove a hidden defect, existing before the sale and preventing the use of the product. Actions resulting from hidden defects must be brought by the buyer within two years from the discovery of the defect.

Retention of title clause

The products sold do not become the full and complete property of the customer until full payment of the price indicated on the order form.

By full payment of the price, the parties mean the receipt by Gaspard of the customer's payment, including fees and taxes.

Dispute

This contract is governed by French law. Gaspard cannot be held liable for any damages of any kind, whether material, immaterial, or bodily, that may result from malfunction or misuse of the marketed products. The same applies to any product modifications resulting from manufacturers.

In case of difficulties in applying this contract, the customer has the option, before any legal action, to seek an amicable solution, notably with the help of: a professional association of the sector, a consumer association, or any other advisor of their choice. Seeking an amicable solution does not interrupt the short period of the legal warranty nor the duration of the contractual warranty. It is reminded that, as a general rule and subject to court discretion, compliance with the provisions of this contract relating to the contractual warranty requires the customer to fulfill their financial commitments to the seller.

Claims or disputes will always be received with goodwill, good faith being presumed for anyone who takes the trouble to explain their situation. In case of dispute, the customer should first contact Gaspard to seek an amicable solution.

Failing that, the Commercial Court of Paris has exclusive jurisdiction, regardless of the place of delivery and the accepted payment method.

Warranty

The products offered by Gaspard comply with French legislation.
Gaspard cannot be held responsible for non-compliance with regulatory and legislative provisions in force in the country of receipt; Gaspard's liability is systematically limited to the value of the product in question, valued at the date of sale, without recourse against the brand.

Items offered by Gaspard are subject to the legal warranty provided by the Civil Code.

Provided the buyer proves it, the customer benefits from the legal warranty against eviction and hidden defects. If the buyer takes legal action, it must be done within the time limit provided in Article 1648 of the Civil Code, starting from the discovery of the hidden defect.

If the items delivered to the customer do not conform to the order, the customer must inform Gaspard's customer service by email (infos@perlescorner.com) within 48 hours at the latest after receipt of the item(s), providing evidence of this non-conformity. After this period, the items will be considered compliant.

After Gaspard's approval, the customer must return the items in question, unworn, in their original packaging, in perfect condition, under the same transport conditions, with the corresponding invoice to the address indicated by email.

If the above conditions are met, Gaspard will refund the customer as soon as possible, within a maximum of thirty days from the date of receipt by the customer.

Any warranty is excluded in case of misuse, negligence, or lack of maintenance by the customer, as well as in cases of normal wear or force majeure.

Intellectual property:

Elements belonging to Gaspard, such as the website, trademarks, designs, images, texts, and product design, are the exclusive property of Gaspard or have been assigned to it. These general terms and conditions of sale do not transfer any intellectual property rights on elements belonging to Gaspard (sounds, photographs, images, literary texts, artistic works, software, trademarks, graphic charters, logos...) to the customer. The customer is prohibited from directly or indirectly infringing on Gaspard's property rights. The customer and, in general, any visitor is prohibited from reproducing and distributing all or part of the site (logos, trademarks, images, photos, texts, etc.) in any form whatsoever.

Version dated 04/19/24