General conditions:

Prices are displayed in euros, including VAT. These prices do not take into account delivery and preparation fees, which will be indicated in addition to the VAT-inclusive price. The prices take into account the applicable VAT on the day of the order. The price indicated in the order confirmation is the final price. Vouchers, discounts, rebates, and loyalty offers are not cumulative or refundable. All orders, regardless of their origin, are payable in euros. The company Gaspard reserves the right to modify its prices at any time. Products will be billed based on the rates in effect at the time of order registration. In the case of an order to a country other than metropolitan France or the European Union, you are the importer of the concerned products. For certain products shipped outside the European Union and DOM-TOM, customs duties or other local taxes or import duties or state taxes may be required. These duties and amounts are not the responsibility of the Gaspard Company. They will be borne by the customer and are entirely their responsibility, both in terms of declarations and payments to the authorities and/or competent bodies of their country. It is the customer's responsibility to inform themselves without being able to require Gaspard to communicate the amount of taxes and customs duties for their department, territory, or country.

Cancellation, return, refusal, damage, and reshipment:

In accordance with Article L. 121-20 of the Consumer Code, the customer has a period of 14 working days from the day of receipt of their package to exercise their legal right of withdrawal. Return and shipping costs are the responsibility of the customer. The product must be returned to the Gaspard Company in its original packaging accompanied by the original invoice by postal means only. Physical stores do not accept returns of items purchased online and this without any exception. The product must not have been unsealed or opened, in order for the customer to benefit from the right of withdrawal. Before proceeding with the return, the customer must contact the Gaspard company using the contact space provided on the site so that GASPARD specifies the return conditions and gives its prior agreement for the return of the items. In the event of exercising the right of withdrawal, the customer may request a credit note or a refund of the amounts paid, without the customer's choice, by default, a credit note in the form of a gift card will be sent. This refund or credit note will be made as soon as possible and no later than 30 days following Gaspard's receipt of the returned package. The amount of the compensation may be reduced by the preparation and shipping costs in the event that the value of the products related to the cancellation and return of your order deducted from the initial order amount made the order ineligible for the "free preparation and shipping costs" promotion. Discounts, vouchers, and loyalty points are definitively lost. It is specified, however, that in accordance with Article L.121-20-2 of the Consumer Code, cut products, virtual products, downloadable items, are excluded from this right of withdrawal, they are neither returned nor exchanged. Excluded products and products that have not had prior agreement will be returned to the customer at their expense. In the case of damage during delivery of items in stock, Gaspard commits to deliver the order within 30 days, in accordance with regulations, if the package shows visible damage from the outside, you must refuse the package, having previously checked its contents, in the case of proven loss recognized by the carrier, the Gaspard company will ship a new order free of charge and under the same conditions as the initial order (within the limits of available stock and will refund the out-of-stock items if applicable), in the case of a delay exceeding 30 days, a refund or reshipment with the customer's agreement will be considered. The Gaspard company does not offer exchanges. The return must be shipped to the address provided by customer service. In the event of the return of the package to the sender with the reason "refused", the order will be refunded in the form of a credit note less the shipping costs incurred for its delivery, if the initial payment provided for free delivery, the shipping fee applied will be equivalent to the amount charged for an order of 1€ on the pricing grid corresponding to the delivery address. In the event of the return of the package to the sender for a reason attributable to the customer, not picked up or incorrect address, the order cannot be canceled but will be reshipped at the customer's expense regardless of its amount, and particularly if the initial payment provided for free delivery.

Courses and workshops

In accordance with the provisions of Article 121-21-8 of the Consumer Code, the customer cannot exercise their right of withdrawal insofar as, by confirming their registration by validating their order on the site or in-store, they subscribe to a "service provision of leisure activities that must be provided on a specific date or within a specific period". Courses and workshops are neither returned nor exchanged.

Exclusions

Items that are produced at the customer's request, such as a wholesale or semi-wholesale order, customization, production of an out-of-stock item, or specific plating are excluded from the withdrawal period. Items sold to professionals do not benefit from the right of withdrawal, if however customer service agrees to a return, they will be refunded in the form of a credit note. Items sold in physical stores are neither returned nor exchanged.

Claims

The customer has a period of 14 working days from the day of receipt or collection in-store of their package to submit their claim to customer service by email (service.client@perlescorner.com). For the claim to be valid, the customer must attach the preparation slip (copy by mail, photo of less than 1 megabyte by email). Beyond a period of 14 working days from the day of receipt of the package or its collection in-store, the sale will be considered compliant (excluding legal guarantees)

Shipping and payment terms:

After confirming the full payment of the order, Gaspard commits to ship all products ordered by the buyer within 30 working days. For items that are produced at the customer's request, such as a wholesale or semi-wholesale order, customization, production of an out-of-stock item, or specific plating, Gaspard commits to ship all products ordered by the buyer within 8 weeks (unless specific conditions as announced on the invoice or order form). This shipping period does not take into account anti-fraud checks and/or requests for supporting documents that may sometimes be requested from you. Items are shipped with the invoice, to the delivery address indicated by the customer at the time of the order. The delivery address is the one indicated by the customer who declares to have provided an exact and complete address. Gaspard cannot be held responsible for an incorrect address. Gaspard cannot be held responsible for any input errors and the consequences in terms of delay or delivery error. In case of address error or choice of unsuitable delivery method, a management fee of €5 may apply. In this context, all costs incurred by the reshipment of the order will be entirely borne by the customer. Gaspard reserves the right to charge a contribution to shipping costs. The contribution requested is detailed and indicated before the order validation. When the order is eligible for free shipping, only one free shipment is offered per order. When the customer orders multiple products at the same time, the Gaspard Company reserves the right to group multiple orders from the same customer with the same delivery address or conversely to split shipments. The customer then pays shipping costs only once. Gaspard makes every effort to meet delivery deadlines. However, the company cannot be held responsible for the consequences of a delivery delay or loss of package caused by a third party or due to an unpredictable and insurmountable cause related to a case of force majeure. In the context of delivery to a relay point, the Gaspard company cannot be held responsible in case of delivery of the package to a relay point different from the one initially chosen by the customer at the time of order validation. The carrier reserves the right to modify the relay point according to its own general conditions. The customer is required to check the condition of the packaging and delivered products and to report them to the carrier and to the Gaspard company via the contact method within 48 hours.

By validating the order form, you guarantee that you have the necessary authorizations to use the payment method you have chosen. The price charged to the customer is the price indicated on the order confirmation sent by Gaspard. The entire amount is payable in full on the day of the order. Payment is made online by credit card. An order will be considered settled when all products have been shipped and you have fully paid for the products and your contribution to shipping costs. We have the right to refuse to deliver or honor an order if you have not fully paid for it. The bank transaction made between the customer and the secure system is fully encrypted and protected. The information related to your order and your credit card number do not circulate in clear text on the internet. The customer's bank details are not stored by the Gaspard Company.

Legal guarantees: In accordance with Articles L.211-4 to L.211-11 of the Consumer Code, you benefit from a guarantee against defects in conformity of the products purchased on our site. This guarantee against defects in conformity applies to the cost of parts and labor necessary to bring your property into conformity. To be compliant with your order, the property must correspond to the description given on our site and possess the qualities presented or present the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by their representative, particularly in advertising or labeling. In this case, you should inform us in writing of the defects observed and return the product(s) to us. If the defect in conformity is confirmed by the after-sales service tests, we will proceed with the exchange or repair of the property depending on the cost that this represents in accordance with Article L.211-9 of the Consumer Code. In accordance with Article L.211-11 of the Consumer Code, return costs will be reimbursed to you, upon justification, after the return of your product if the defect in conformity is confirmed. You are therefore invited to keep the supporting documents for your returns. Otherwise, if you do not attach your supporting documents, you will be reimbursed at the basic postal rate for the shipment of a package. The consumer wishing to invoke the legal guarantee of conformity for a good purchased on our site must prove two things: - the sold good is not compliant with the contract - the defect in conformity appeared, that is to say, materially revealed, within a period of 6 months or 24 months for contracts concluded from March 2016 and this from the delivery of the good The legal guarantee of conformity applies independently of any commercial guarantee that may be granted. In accordance with Article 1641 of the Civil Code, the seller is bound by the guarantee due to hidden defects of the sold item that render it unfit for the use for which it is intended, or that diminish this use so much that the buyer would not have acquired it, or would have given a lower price if they had known about them. The consumer must provide proof of a hidden defect, prior to the sale and preventing the use of the product. The action resulting from redhibitory defects must be brought by the acquirer within a period of two years from the discovery of the defect.

Retention of title clause

The products sold become the full and complete property of the customer only upon full payment of the price indicated on the order form.

By full payment of the price, the parties mean the collection by the Gaspard Company of the customer's payment, including fees and taxes.

Dispute

This contract is subject to French law. Gaspard cannot be held responsible for damages of any kind, both material and immaterial or bodily, that may result from a malfunction or misuse of the marketed products. The same applies to any modifications of the products resulting from the manufacturers.

In case of difficulties in the application of this contract, the customer has the option, before any legal action, to seek an amicable solution notably with the help of: a professional association in the sector, a consumer association, or any other advice of their choice. The search for an amicable solution does not interrupt the short period of the legal guarantee, nor the duration of the contractual guarantee. It is recalled that, in general and subject to the appreciation of the courts, compliance with the provisions of this contract relating to the contractual guarantee assumes that the customer honors their financial commitments to the seller.

Claims or disputes will always be received with goodwill, good faith being always presumed in those who take the trouble to explain their situations. In case of dispute, the customer will prioritize contacting the Gaspard company to obtain an amicable solution.

Failing that, the Commercial Court of Paris is the only competent authority, regardless of the place of delivery and the payment method accepted.

Guarantee

The products offered by the Gaspard company comply with French legislation.
Gaspard cannot be held responsible for non-compliance with regulatory and legislative provisions in force in the country of receipt, Gaspard's liability is systematically limited to the value of the product in question, value at its date of sale and this without possibility of recourse against the brand.

The items offered by Gaspard are subject to the legal guarantee provided by the Civil Code.

Provided that the buyer proves it, the customer benefits from the legal guarantee of eviction and hidden defects. In the event that the buyer addresses the courts, they must do so within the period provided in Article 1648 of the Civil Code, from the discovery of the hidden defect.

In the event that the items delivered to the customer do not conform to the order, the customer must inform Gaspard's customer service by email (infos@perlescorner.com) within 48 hours at the latest following the receipt of the item(s), providing the elements establishing this non-conformity. After this period, the items will be deemed compliant.

After Gaspard's agreement, the customer must return the items in question, unworn, in their original packaging, in perfect condition, under the same transport conditions, with the corresponding invoice to the address that will be indicated to them by email.

If the above conditions are met, Gaspard will refund the customer as soon as possible, within a maximum of thirty days from the date of receipt by the customer.

Any guarantee is excluded in case of misuse, negligence, or lack of maintenance on the part of the customer, as well as in case of normal wear or force majeure.

Intellectual property:

Elements belonging to the Gaspard Company, such as the website, brands, designs and models, images, texts, as well as the product design are the exclusive property of the Gaspard Company, or have been assigned to it. These general conditions of sale do not imply any transfer of any kind of intellectual property rights on elements belonging to the Gaspard Company (sounds, photographs, images, literary texts, artistic works, software, brands, graphic charters, logos...) to the benefit of the customer. The customer is prohibited from directly or indirectly infringing the property rights of the Gaspard Company. The customer and, in general, any visitor is prohibited from reproducing and disseminating all or part of the site (logos, brands, images, photos, texts, etc.) in any form whatsoever.

Version of 19/04/24