General terms and conditions:

Prices are displayed in euros, inclusive of VAT. These prices do not include delivery and preparation fees, which will be shown in addition to the VAT-inclusive price. Prices take into account the VAT applicable on the date of the order. The price shown in the order confirmation is the final price. Vouchers, discounts, rebates and loyalty offers are not cumulative and are non-refundable. All orders, whatever their origin, are payable in euros. Gaspard reserves the right to change its prices at any time. Products will be invoiced on the basis of the rates in force at the time the orders are recorded. In the event of an order to a country other than mainland France or the European Union, you are the importer of the product(s) concerned. For certain products shipped outside the European Union and the overseas departments and territories, customs duties or other local taxes or import duties or state taxes may be payable. These duties and sums do not fall within the responsibility of Société Gaspard. They will be payable by the customer and are entirely the customer's responsibility, both in terms of declarations and payments to the competent authorities and/or organizations in their country. It is the customer's responsibility to find out about these, without being able to require Gaspard to provide the amount of taxes and customs duties for their department, territory or country.

Cancellation, return, refusal, damage and reshipment:

In accordance with Article L. 121-20 of the Consumer Code, the private customer has a period of 14 working days from the day of receipt of their parcel to exercise their legal right of withdrawal. Return and shipping costs are borne by the customer. The product must be returned to Société Gaspard in its original packaging accompanied by the original invoice, by post only. Physical stores do not take back items purchased online, without exception. The returned product must not have been unsealed or opened, so that the customer can benefit from the right of withdrawal; in the case of a return of a non-new product, a depreciation applies. Before proceeding with the return, the customer must contact Gaspard using the contact area provided on the site so that GASPARD can specify the return conditions and give prior approval for the return of the items. In the event that the right of withdrawal is exercised, the customer may request a credit note or reimbursement of the sums paid, at the customer's choice; by default, a credit note in the form of a gift card will be sent. This reimbursement or credit note will be made as soon as possible and no later than 14 days after Gaspard receives the returned parcel. The amount of compensation may be reduced by preparation and shipping costs in the event that the value of the products relating to the cancellation and return of your order, deducted from the original order amount, would make the order ineligible for the "free preparation and shipping" promotion. Discounts, vouchers and loyalty points are permanently lost. However, it is specified that, in accordance with Article L.121-20-2 of the Consumer Code, cut-to-size products, virtual products, downloadable items are excluded from this right of withdrawal; they are neither taken back nor exchanged. Excluded products and products that have not received prior approval will be returned to the customer at their expense. In the event of damage during delivery of items in stock, Gaspard undertakes to deliver the order within 30 days, in accordance with regulations; if the parcel shows visible external damage, you must refuse the parcel, having first checked its contents. In the event of proven loss acknowledged by the carrier, Gaspard will send a new order free of charge and under the same conditions as the original order (within the limit of available stock and will refund sold out items where applicable). In the event of a delay of more than 30 days, a refund or reshipment, with the customer's agreement, will be considered. Société Gaspard does not offer exchanges. Returns must be sent to the address communicated by customer service. In the event that the parcel is returned to the sender with the reason "refused", the order will be refunded, upon request, in the form of a credit note after deduction of the shipping costs incurred for its delivery. If the initial payment provided for free delivery, the delivery flat fee applied will be equivalent to the amount invoiced for an order of €1 on the pricing grid corresponding to the delivery method and address. In the event that the parcel is returned to the sender for a reason attributable to the customer, not collected or incorrect address, the return costs charged by the carrier will be borne by the customer; the order cannot be cancelled but may be resent at the customer's request and expense whatever its amount, including if the initial payment provided for free delivery. The amount of the delivery flat fee charged corresponds to the first bracket of the pricing scale for the destination and chosen delivery method and can be consulted on the page "our delivery costs".

Courses and workshops

In accordance with the provisions of Article 121-21-8 of the Consumer Code, the customer cannot exercise their right of withdrawal insofar as, by confirming their registration by validating their order on the site or in store, they subscribe to a "service provision of leisure activities that must be provided on a specific date or during a specified period". Courses and workshops are neither taken back nor exchanged.

Exclusions

Items made to order at the customer's request, such as wholesale or semi-wholesale orders, customization, production of a sold out item or a specific plating are excluded from the withdrawal period. Items sold to professionals do not benefit from the right of withdrawal; however, if customer service gives its agreement for a return, these will be refunded in the form of a credit note. Items sold in physical stores are neither taken back nor exchanged.

Claims

The customer has a period of 14 working days from the day of receipt or collection in store of their parcel to submit their claim to customer service by email (service.client@perlescorner.com). For the claim to be valid, the customer must imperatively attach the preparation slip (copy by post, photo under 1 megabyte by email). Beyond a period of 14 working days from the day of receipt of the parcel or collection in store, the sale will be considered compliant (excluding statutory warranties)

Shipping and payment terms:

After confirmation of full payment for the order, Gaspard undertakes to ship all products ordered by the buyer within 30 working days. For items made to order at the customer's request, such as wholesale or semi-wholesale orders, customization, production of a sold out item or a specific plating, Gaspard undertakes to ship all products ordered by the buyer within 8 weeks (except for specific conditions as stated on the invoice or purchase order). This shipping time does not take into account anti-fraud checks and/or requests for supporting documents that may sometimes be required. Items are shipped with the supporting invoice, to the delivery address indicated by the customer when ordering. The delivery address is the one indicated by the customer, who declares that they have provided an exact and complete address. Gaspard cannot be held responsible for an incorrect address. Gaspard cannot be held responsible for any input errors and the consequences in terms of delays or delivery errors. In the event of an addressing error or an unsuitable choice of delivery method, a handling fee of €5 may apply. In this context, all costs incurred by reshipping the order will be entirely borne by the customer. Gaspard reserves the right to charge a contribution towards shipping costs. The requested contribution is detailed and shown before the order is validated. When the order is eligible for free shipping, only one free shipment is offered per order. When the customer orders several products at the same time, Société Gaspard reserves the right to combine several orders from the same customer having the same delivery address or, conversely, to split shipments. The customer then pays shipping costs only once. Gaspard makes every effort to meet delivery deadlines. Nevertheless, the company cannot be held responsible for the consequences of a delivery delay or a parcel loss caused by a third party or due to an unforeseeable and insurmountable cause related to force majeure. In the case of delivery to a pickup point, Société Gaspard cannot be held responsible if the parcel is delivered to a different pickup point from the one originally chosen by the customer when validating the order. The carrier reserves the right to change the pickup point according to its own general terms and conditions. The customer is required to check the condition of the packaging and the delivered products and report any issues to the carrier and Société Gaspard via the contact method within 48 hours.

By validating the purchase order, you guarantee that you have the necessary authorizations to use the payment method you have chosen. The price charged to the customer is the price shown on the order confirmation sent by Gaspard. The full amount is payable in cash on the day of the order. Payment is made online by bank card. An order will be considered settled when all products have been shipped and you have paid in full for the products and your contribution to shipping costs. We will have the right to refuse to carry out the delivery or to fulfill an order if you have not paid it in full. The banking transaction carried out between the customer and the secure system is fully encrypted and protected. Information relating to your order and your bank card number do not circulate in clear text on the internet. The customer's bank details are not stored by Société Gaspard.

Legal warranties: In accordance with Articles L.211-4 to L.211-11 of the Consumer Code, you benefit from a warranty against defects in conformity of products purchased on our site. This warranty against defects in conformity covers the cost of parts and labor necessary to bring your item into conformity. To be compliant with your order, the item must correspond to the description given on our site and possess the qualities presented or have the qualities that a buyer can legitimately expect in view of the public statements made by the seller, the producer or their representative, in particular in advertising or labeling. In this case, you must inform us in writing of the defects observed and return the product(s) to us. If the defect of conformity is confirmed by after-sales service tests, we will proceed with an exchange or repair of the item depending on the cost involved, in accordance with Article L.211-9 of the Consumer Code. In accordance with Article L.211-11 of the Consumer Code, return costs will be reimbursed to you, upon proof, after the return of your product if the defect of conformity is confirmed. You are therefore invited to keep proof of your returns. Failing that, if you do not attach your proof, you will be reimbursed at the base postal rate for the transport of a parcel. The consumer wishing to rely on the legal guarantee of conformity for a good purchased on our site must prove two things: - the sold good is not in conformity with the contract - the defect of conformity appeared, that is to say materially manifested itself, within a period of 6 months or 24 months for contracts concluded from March 2016 and this from the delivery of the good The legal guarantee of conformity applies independently of any commercial warranty that may have been granted. In accordance with Article 1641 of the Civil Code, the seller is bound by the warranty due to hidden defects in the thing sold that render it unfit for the use for which it is intended, or that reduce that use so much that the buyer would not have acquired it, or would only have paid a lower price for it, if they had known of them. The consumer must provide proof of a hidden defect, existing before the sale and preventing the use of the product. The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.

Retention of title clause

The products sold only become the full and complete property of the customer upon full payment of the price shown on the purchase order.

By full payment of the price, the parties mean the collection by Société Gaspard of the customer's payment, including fees and taxes.

Dispute

This contract is subject to French law. Gaspard cannot be held responsible for damages of any kind, whether material, immaterial or bodily, which may result from malfunction or improper use of the products sold. The same applies to any modifications to the products resulting from the manufacturers.

In the event of difficulties in applying this contract, the customer has the possibility, before any legal action, of seeking an amicable solution, in particular with the help of: a professional association in the sector, a consumer association or any other advisor of their choice. The pursuit of an amicable solution does not interrupt the short period of the legal warranty, nor the duration of the contractual warranty. It is recalled that, as a general rule and subject to the assessment of the courts, compliance with the provisions of this contract relating to the contractual warranty assumes that the customer meets their financial obligations to the seller.

Claims or disputes will always be received favorably, good faith being always presumed in the person who takes the trouble to explain their situation. In the event of a dispute, the customer will first contact the company Gaspard to obtain an amicable solution. 

Failing this, the Paris Commercial Court shall have exclusive jurisdiction, regardless of the place of delivery and the payment method accepted.

Warranty

The products offered by société Gaspard comply with French legislation.
Gaspard cannot be held responsible for non-compliance with the regulatory and legislative provisions in force in the country of receipt; Gaspard's liability is systematically limited to the value of the product in question, valued on its sale date, and without any recourse against the brand.

The items offered by Gaspard are subject to the legal warranty provided for by the Civil Code.

Provided that the buyer proves it, the customer benefits from the legal warranty of eviction and hidden defects. If the buyer takes the matter to court, they must do so within the period provided for in Article 1648 of the Civil Code, from the discovery of the hidden defect.

In the event that the items delivered to the customer do not comply with the order, the customer must inform Gaspard customer service by e-mail (infos@perlescorner.com) no later than 48 hours after receipt of the item(s), providing evidence establishing this non-compliance. After this period, the items will be deemed compliant.

After approval from Gaspard, the customer must return the items in question, unworn, in their original packaging, in perfect condition, in the same transport conditions, with the corresponding invoice to the address indicated to them by e-mail.

If the aforementioned conditions are met, Gaspard will reimburse the customer as soon as possible, within a maximum of thirty days from the date of receipt by the customer.

Any warranty is excluded in the event of misuse, negligence or lack of maintenance on the part of the customer, as well as in the event of normal wear and tear or force majeure.

Intellectual property:

Elements belonging to Société Gaspard, such as the website, trademarks, designs, images, texts and product design are the exclusive property of Société Gaspard, or have been assigned to it. These general terms and conditions of sale do not entail any assignment of any kind of intellectual property right over the elements belonging to Société Gaspard (sounds, photographs, images, literary texts, artistic works, software, trademarks, graphic charters, logos, etc.) for the benefit of the customer. The customer is prohibited from directly or indirectly infringing the property rights of Société Gaspard. The customer and, in general, any visitor is prohibited from reproducing and distributing all or part of the site (logos, trademarks, images, photos, texts, etc.) in any form whatsoever.

Extended Producer Responsibility

In accordance with Article L.541-10-13 of the Environment Code, the company GASPARD, operating Perles Corner, declares that it complies with its obligations under Extended Producer Responsibility (EPR) for the Household Packaging and Graphic Paper sector.

As such, it has joined the approved eco-organization CITEO, which handles the prevention and management of waste generated by the packaging and paper it places on the French market.

Unique Identifier (IDU) issued by ADEME : FR531900_01KAOO