Our loyalty program allows you to exchange your points for discounts :

- 20% discount for 4000 points,
- 15% discount for 2000 points,
- 10% discount for 600 points,
- 5% discount for 300 points 

Loyalty Program Terms:

1€ purchase = 4 points

You can exchange your points for discounts on your purchases; the more you collect, the more you save.

Access your account by logging in and clicking on "my points" in the bottom right corner.

Frequently Asked Questions:

Who can register?

It's simple! When you create an account on our website www.perlescorner.com, you are automatically registered.

How do I earn points?

You'll earn points each time you purchase items included in the program.
Please note that points can only be earned for purchases made on www.perlescorner.com and at the Perles Corner store (11 rue Oberkampf 75011 Paris).
To earn points, you must first register for the loyalty program with a valid email address.

Purchases made before your enrollment in the loyalty program will not be considered.

If you have multiple accounts, you will not be able to transfer points from one account to another; you will need to use them on each separate account.

Some items do not offer points, find the list here.

How do I view my point balance?

Your total points are displayed on each page in the bottom right corner if you are logged in.

In store, you can ask for your points balance when you checkout.

How do I redeem my points?

Log in to your account and click on the number of points at the bottom right of each screen.

Click on Redeem Points and you will see all the rewards we offer. If you have enough points, you can redeem them for a reward. The points scale and the list of rewards are subject to change without notice.

Points cannot be transferred to another account.

Points are neither exchangeable nor refundable. In the event of a return, items from an order partially paid for with a loyalty voucher will be refunded proportionally, and the points will not be reinstated.

How do I use my points when ordering online?

Please exchange your points for discount vouchers first, these must be used when placing your orders before payment.

Once the order is confirmed, we will no longer be able to apply any discounts.

Vouchers cannot be combined; only one voucher applies per order.

They cannot be applied after the order has been placed. You can save them for future orders.

Once a voucher has been exchanged, it must be used and cannot be converted back into points. You can find any unused vouchers in your loyalty account at any time; they will remain valid until their expiration date (6 months). See below to find them:

You must enter your code on the first page after confirming your cart, in the "gift card or promo code" box, then click on "apply"

Vouchers cannot be combined with each other, nor with other current vouchers and offers. They cannot be split and must be used in full on the same order. The balance of partially used vouchers will be lost.

Loyalty vouchers do not apply to preparation and shipping costs, which remain your responsibility.

How do I use my points when I visit the store?

Ask for your points total when you checkout. If a reward is available, we can apply it with the same conditions as on the website.

Do my points expire?

Yes, your points will expire after 18 months.

 

Do my vouchers expire?
Yes. Unused vouchers will expire after 6 months.

What do the "approved", "pending", and "canceled" statuses mean?

- Approved: These points can be exchanged for rewards immediately.

- Pending: Points are automatically approved 15 days after your purchases; this delay is unavoidable.

- Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from "Pending" to "Cancelled" status).

How do I leave the program?

If you no longer wish to earn points, please contact us to request removal from the program. Please note that you will lose any points you have already accumulated.

What happens if I leave the program and decide to rejoin?

Simply contact us, and we will reinstate you into the program. However, your point total will restart from zero.

Where to report a problem or give my opinion?

Please contact us directly.